10 Things to Ask Before Hiring a Cleaning Company in the Bay Area

You're inviting someone into your home. That's a big deal — and with so many cleaning companies in the Bay Area, knowing who to trust matters. Here's our definitive checklist.

1. Are they bonded and insured?

Non-negotiable. A legitimate company carries general liability insurance and is bonded. Always ask for proof — any reputable company has it ready.

Ask specifically: "Can you show me your certificate of insurance?" If they hesitate, move on.

2. Are cleaners background checked?

Every cleaner entering private homes should pass a criminal background check. Thrive Cleaners screens every team member before their first job.

3. Are they employees or contractors?

With contractors, the company may not be responsible for their behavior or insurance coverage. Employees offer more accountability and protection for you.

4. What products do they use?

If you have kids, pets, or allergies, ask specifically. Thrive Cleaners uses green-certified, non-toxic products as our default.

5. Do they bring their own equipment?

Most professional companies bring everything. Clarify before booking if anything is expected from you.

6. What's their satisfaction guarantee?

Ask: "What happens if I'm not happy?" The answer should include a free re-clean — not just an apology.

7. Can they show reviews?

Check Google, Yelp, and Thumbtack. Pay attention to how they respond to negative reviews — it reveals their customer service culture.

8. How do they handle keys and access?

Ask about key storage protocols. A trustworthy company has a clear, documented process.

9. Is the pricing transparent?

Look for upfront, itemized pricing or an easy online quote tool. No surprise fees after the fact.

10. What's the cancellation policy?

Understand the notice window and any fees. Most reputable companies require 24–48 hours' notice.